IVR

Our IVR (Interactive Voice Response) system offers you the possibility of welcoming your customers with a personal message. Via this system you can select options or perform operations by means of the keys on your phone. Your are then connected with the department selected. 3Stars Net utilises technologies developed in house that go much further than the solutions offered by other IVR companies. 3Stars Net can also develops customised personalised IVR solutions for your company. 3Stars Net is the only Belgian operator with a full licence for premium numbers and its own IVR system.

Examples of applications:

• Help-desk applications
• Information lines
• Televoting
• SMS applications
• Call-centre applications
• Telephone lines for ordering brochures
• Telephone lines for ordering products
• ‘Call and win’ games
• Puzzles and other games
• Event lines
• Competitions on radio and/or television
• Micropayments
• Bank balance lines
• Examination results lines
• Meter-reading lines for electricity, gas or water
• Booking lines for airline companies
• Mail-order lines.
• Horoscope lines
• Fortune-teller lines
• Adult content
• Chat lines
• Dating and contact lines

Smart IVR applications

• Blocking unwanted callers
• Automated Attendant
• Blind Transfer
• Call Forwarding for engaged, no reply, agenda and time
• Call Forwarding based on presence of the operator, language, geographic zone, operator skills, etc.
• Parking calls
• Putting calls in a queue
• Blocking caller ID
• Calling Cards system
• Teleconference system
• Database Store/Retrieve
• Database Integration
• Fax transmission and reception
• Local & remote call agents management
• Music on Hold
• Music on Transfer
• Predictive Dialler
• Route by Caller ID
• SMS applications
• Spell/Say
• Speech detection
• Text to speech
• Voicemail
• Micropayments
• IVR menus
• Our extranet application offers you the possibility of programming everything yourself free and the ability to consult and download all statistics.